In alignment with Mayor Quinton Lucas’ Stay At Home Order issued on March 21, 2020 in response to the COVID-19 pandemic, First Call Alcohol/Drug Prevention & Recovery will extend remote service delivery via teleconferencing and HIPAA-compliant videoconferencing until April 24, 2020.


First Call’s office at 9091 State Line Road, Kansas City, Mo., was closed on Monday, March 16, 2020 as a necessary precaution for containing the spread of COVID-19 and direct services were moved to virtual without interruption. First Call's Crisis Call Line is in operation 24 hours a day, seven days a week and clinical services are being delivered via telehealth. Individuals and families needing help with a substance use issue and/or referral to treatment should continue to call 816-361-5900.


First Call's intention is to stay productive toward our mission to reduce the impact of alcohol, drugs and addiction by providing quality resources to individuals, families and the community. Today, we are also striving to meet our social responsibility to protect the health of First Call staff, clients and the greater community. 

As a reminder, the CDC recommends everyday preventive actions to help prevent the spread of respiratory viruses:

  • Wash your hands frequently with soap and water for at least 20 seconds.

  • Use an alcohol-based hand sanitizer.

  • Avoid touching your face (especially eyes, nose, and mouth).

  • Cover your mouth and nose with a tissue or sleeve when coughing or sneezing.

  • Practice social distancing of at least six feet.

  • Stay home when you are sick.

  • Clean and disinfect frequently touched objects and surfaces.


We recognize that this is an unprecedented and unique situation and appreciate your flexibility and support. If you are currently, enrolled in services at First Call a staff member will be in touch with you to discuss alternative arrangements. For more information, please contact Susan Whitmore, President & CEO, 816-800-8045.

It is the mission of First Call to reduce the impact of

alcohol, drugs and addiction by providing quality

resources to individuals, families

and the community.


Here to help

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Hearts of Addicted Loved Ones (HALO) support group offers understanding, compassion, and community for those who may feel isolated in their grief.


Download the full report "Moving Towards a More Responsive Substance Use Disorder Continuum of Care: A Comprehensive Community Needs Assessment of the Metropolitan Area," Nancy Jo Kepple, Ph.D., M.S.W. & Amittia Parker, M.S.W., M.P.A 

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Missouri  816.361.5900 | Kansas 913.223.0747 |  9091 State Line Road | Kansas City, MO 64114


First Call is a federally recognized tax-exempt agency. All contributions are tax deductible under IRS code 501 (c)(3). 

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