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First Call values the trust its donors place in the organization and adheres to the highest standards in gathering, using and safeguarding customer information. This includes all of the donor’s personal and gift information.

The information we collect

From most donors, we have access to their name, address, e-mail address, and contact telephone numbers.  For many, we also have banking account information and/or credit card information.
First Call will not rent, trade, sell, or share any information about its donors.

Access to the information

First Call employees who may access donor information in order to perform pledge processing and/or administrative functions are prohibited from disclosing your information to third parties. Organizations that provide operational or other support services to us must also agree to safeguard donor information in strict compliance with our privacy policy.


Why do we collect this information?

Donor relationships with First Call are voluntary and confidential.  The donor information is used to process and send acknowledgement of gifts.  It is also used to provide information about First Call, promote fundraising events directly benefitting the First Call mission, and during two annual appeals (April and November). If a donor contacts us to indicate he or she does not wish to receive such communications, First Call will discontinue the service described.


Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place procedures to safeguard and secure the information we collect. Firewalls prevent outside parties from accessing our database and internal First Call access to the database is restricted to authorized individuals. 

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